Types of collection
Account information, device information and log data may be kept; security verification also occurs when logging in from Dhaka
eg333 App Privacy Policy: Data Protection and User Rights
This page explains how the eg333 App stores data, uses cookies, and the rights of Dhaka-based users
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Effective date July 2026
This policy is effective from July 2026 for using the eg333 App; what information is collected is explained here
Cookie controls
Cookies help understand browsing habits; if you wish, these can be limited from browser settings
eg333 Data Protection Officer
At the center of this policy is a Data Protection Officer who handles complaints, requests, and verifications
This is direct, so any user from Dhaka or Bangladesh can speak on the same channel
When to contact the DPO
Account anomalies
If you notice sudden logins, unfamiliar devices, or suspicious notices, please report them; usually one message is enough
Data change request
If you want to correct your name, phone number or email, the DPO helps; if incorrect information is present, verification is required
Cookies or opt-out
If you want to disable tracking, you can submit a direct request; it explains what cookies are doing
What to include in the request
With accurate information, processing is faster; if not, responses may be delayed
- Full name and registered phone number
- Email address used on the account
- Brief description of the issue
- Screenshots if needed
If there are verifications related to bKash, Nagad, or Rocket, provide the last 4 digits of the transaction; send only as much personal information as necessary
How long does it take to get a
For general requests, an initial response arrives within 3 business days; for complex verifications, it may take a bit longer
If document verification is needed, the team reviews it separately, enhancing your data protection
Your appeals and rights
Requests to modify, delete, or restrict processing can be made; these are the user's core rights
If dissatisfied, you can also request a second review; the eg333 App provides a written response there as well
Quick summary
Less data, more essential information
Only the information needed to operate the service is kept; extra data is not requested
Limited cookie usage
Cookies help remember login status and preferences; control is available from the browser
Easy contact
There is a dedicated contact path to provide quick privacy answers; once you write, it starts
Privacy contact at eg333
If you have questions, write to the DPO, or talk to the help team; requests from bKash, Nagad and Rocket users are also seen here
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